Frequently Asked Questions
General Information
What is MeeFactory?
MeeFactory is an online marketplace offering a wide range of products at the lowest prices in the Indian e-commerce market. We aim to provide a seamless shopping experience with quality products and customer-centric services.
How do I create an account on MeeFactory?
You can create an account by clicking on the 'Sign Up' button at the top right corner of our homepage. Follow the instructions by providing your email, mobile number, and other required details.
How do I reset my password?
To reset your password, click on 'Forgot Password' on the login page, and enter your registered email or mobile number. Follow the instructions sent to your email or SMS to reset your password.
How do I contact customer support?
You can contact our customer support team by emailing us at support@meefactory.com. We are here to assist you with any questions or issues you may have.
How do I contact customer support?
You can contact our customer support team by emailing us at support@meefactory.com. We are here to assist you with any questions or issues you may have.
Orders & Payments
How do I place an order?
Browse through our product categories, select the item you wish to purchase, and click 'Add to Cart'. Proceed to checkout, enter your shipping details, and choose your preferred payment method to complete the order.
What payment methods are accepted?
We accept a variety of payment methods including Credit/Debit Cards, Net Banking, UPI, and Cash on Delivery (COD).
How do I track my order?
Once your order is shipped, you will receive a tracking link via email and SMS. You can also track your order from the ‘My Orders’ section on your MeeFactory account.
Can I cancel or modify my order?
Yes, you can cancel or modify your order before it is shipped. Go to 'My Orders' and select the order you wish to cancel or modify. If the order has already been shipped, cancellation or modification may not be possible.
Returns, Exchanges & Refunds
What is your return policy?
We offer a hassle-free return policy. Products eligible for return can be returned within the return window mentioned on the product detail page. Items should be unused, in original packaging, and with all tags intact.
How do I initiate a return or exchange?
To initiate a return or exchange, go to 'My Orders' and select the product you wish to return or exchange. Follow the on-screen instructions to complete the process.
How long does it take to process a refund?
Refunds are typically processed within 3-7 business days after the returned product passes the quality check. You will receive a notification once the refund is processed.
Can I return a product if it is damaged or defective?
Yes, if you receive a damaged or defective product, you can return it for a full refund or exchange. Please initiate the return process from the 'My Orders' section as soon as possible.
SHIPPING
What are the shipping charges?
Shipping charges, if any, will be displayed at the time of checkout. We strive to offer free shipping on many of our products.
How long does delivery take?
Delivery times vary depending on your location and the product you’ve ordered. Typically, delivery takes between 3-7 business days. You can find the estimated delivery date on the product page and in your order confirmation email.
Do you offer international shipping?
Currently, MeeFactory only ships within India. We do not offer international shipping at this time.
Seller Information
How can I sell my products on MeeFactory?
To become a seller on MeeFactory, visit the 'Sell on MeeFactory' section of our website. Register your business, list your products, and start selling to millions of customers across India.
What are the fees for selling on MeeFactory?
Selling on MeeFactory 0 commission fees, 'Sell on MeeFactory' section.
Account & Privacy
How do I update my account information?
You can update your account information by logging into your MeeFactory account and going to the 'Account Settings' section. Here, you can update your email, phone number, address, and other personal information.
How Can I Cancel Or Change My Order?
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Is my personal information secure on MeeFactory?
Yes, MeeFactory takes your privacy seriously. We use advanced security measures to protect your personal information. For more details, please refer to our Privacy Policy.
How Do I Track My Order?
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How can I delete my MeeFactory account?
If you wish to delete your MeeFactory account, please contact our customer support team at support@meefactory.com. Once your request is processed, all your data will be permanently deleted.